2022
Department for Work and PEnsions (DWP)
Mayfair IT Consultancy partnered with KBR Inc to transform the Department for Work and Pension’s (DWP) facilities management by delivering a comprehensive data and digital solution. Our work focused on streamlining supplier payments, improving data analytics, and modernising operational efficiency, ensuring that DWP’s facilities management became more effective and agile.
%
New Process digitised
%
efficiency in supplier payment
%
Improvment in staff productivity
Our team deployed an agile, customer-focused approach to tackle DWP’s outdated facilities management system. The challenge was to address inefficiencies in financial processes, enhance third-party supplier management, and improve overall reporting capabilities for public funds. We provided a digital solution that covered management, governance, and real-time analytics, making it easier for DWP to streamline their facilities operations.
We began with an in-depth analysis of existing processes, identifying key pain points such as the manual nature of supplier payments and inefficient communication channels with external stakeholders. Our agile delivery squads focused on implementing data lifecycle management, cloud-based telephony solutions, and comprehensive analytics for better data insights.
Through the transformation, DWP experienced a significant increase in operational efficiency, with digitised workflows reducing manual intervention and delays. The implementation of cloud-based systems allowed for seamless job logging, payment processing, and an enhanced experience for internal staff and external suppliers.
We also ensured knowledge transfer to internal teams, enabling them to operate the new systems effectively. By the end of the transformation period, DWP’s facilities management capabilities were aligned with modern digital standards, setting them on a path to continued improvement.
Technologies used:
– Cloud telephony solution for improved internal and external communications.
– Data lifecycle management tools to handle governance, management, and reporting efficiently.
– Agile methodology for fast, iterative implementation ensuring alignment with client needs throughout.
Key success metrics
– 20% of processes were digitised, leading to a smoother workflow.
– 15% increased efficiency in payment processing, eliminating delays and bottlenecks.
– 25% improvement in productivity due to reduced manual intervention.